SUPPORT
Get back to the edit.
For help with installation, licensing, markers, or a damaged project board, email mrplinkbusiness@gmail.com.
Install the direct CCX
- Download the NoteCue CCX from your purchase page.
- Double-click the file and approve installation in Creative Cloud Desktop.
- Restart Premiere Pro if it was open.
- Open Window, UXP Plugins, NoteCue.
Find your download or licence key
Lemon Squeezy buyers can retrieve the order through Lemon Squeezy My Orders. Ko-fi buyers receive the installer with their purchase and can retrieve a key from the Ko-fi licence page using the receipt email and transaction ID. Adobe Marketplace buyers install and manage NoteCue through Creative Cloud Desktop and do not receive a separate NoteCue key.
Activate a direct licence
Paste the key from your Lemon Squeezy receipt or Ko-fi recovery page into NoteCue. Each direct licence supports two active Windows computers. Use Manage licence inside NoteCue or the licence centre to deactivate an old computer.
Markers moved after an edit
Enable Marker, Ripple Sequence Markers in Premiere before ripple changes. After structural edits, select Sync markers in NoteCue before navigating from affected notes.
A marker disappeared after Extract
Premiere can remove sequence markers inside an extracted range. Select Sync markers. NoteCue preserves the note and clears only the missing marker link.
Back up or restore a board
Open NoteCue's menu and export JSON. To restore, choose Import JSON backup and confirm replacement. CSV and Markdown are report formats, while JSON is the full restorable backup.
Licence service unavailable
A recently validated direct licence continues through a limited offline grace period. Check the internet connection and try again. If activation remains blocked, send the exact message and purchase email to support.